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Return Policy
30-Day Money-Back Guarantee — not completely satisfied with your purchase? Whatever the reason, we'll make it right with a full refund or replacement, no questions asked.
How to Make a Return
- Contact us at contact@altr.com with your order number and reason for return. We'll contact you within 24 hours with return instructions.
- Pack items securely in original packaging and ship to the address provided.
- Once we receive and inspect your return, we'll process your refund within 3–5 business days to your original payment method.
Eligible for Return
- Products are unopened
- Items were purchased less than 30 days ago
- Products are damaged or defective (any time)
- Incorrect items received
Not Eligible for Return
- Products have been opened
- Products were improperly stored after delivery
- Items were purchased more than 30 days ago
- Products don't have proof of purchase
Questions? Contact us at contact@altr.com
