Terms of Service

These Terms of Service (the "Terms") constitute a legally binding agreement between you ("you," "Member," or "Customer") and Altr ("Altr," "we," "us," or "our"), governing your access to and use of our website, products, and services (collectively, the "Services").

By accessing the Services, creating an account, or purchasing any product, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2.1 Age and Capacity. You must be at least twenty-one (21) years of age and have the legal capacity to enter into a binding contract in your jurisdiction. By creating an account, you certify under penalty of perjury that you meet these requirements.

2.2 Qualified Purchaser Representation. Access to Altr products and services is limited to qualified researchers, laboratory professionals, and organizations engaged in legitimate scientific research. By creating an account and purchasing products, you represent and warrant that you are a qualified researcher, a representative of a research institution, or an individual with the knowledge, training, and facilities necessary to safely handle research chemicals in a controlled laboratory environment. You acknowledge that our products are sold solely for in-vitro laboratory research. Altr reserves the right to request verification of research credentials or institutional affiliation at any time; failure to provide satisfactory verification may result in order cancellation or account termination.

2.3 Account Information. You agree to provide accurate, current, and complete information during registration and to update such information as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access.

2.4 One Account Per Person. You may not create more than one account or share your account with any third party. We reserve the right to suspend or terminate duplicate, fraudulent, or shared accounts without notice or refund.

ALL PRODUCTS SOLD BY ALTR ARE STRICTLY FOR IN-VITRO LABORATORY RESEARCH PURPOSES ONLY. THEY ARE NOT INTENDED FOR HUMAN OR ANIMAL CONSUMPTION, INGESTION, INJECTION, INHALATION, TOPICAL APPLICATION, OR ANY OTHER FORM OF USE IN OR ON THE BODY.

Our products are not drugs, dietary supplements, food, cosmetics, or household chemicals. They have not been evaluated or approved by the United States Food and Drug Administration ("FDA") or any other regulatory authority for use in the diagnosis, treatment, cure, mitigation, or prevention of any disease, condition, or symptom.

By purchasing any product from Altr, you expressly acknowledge and agree that:

• The product is being purchased solely for legitimate scientific research conducted in a controlled laboratory environment.
• You will not use, administer, or distribute the product for any human or veterinary application.
• You will handle, store, and dispose of the product in accordance with all applicable federal, state, and local laws and regulations.
• You assume full responsibility for compliance with all laws and regulations relating to the product's possession, handling, transfer, and disposal in your jurisdiction.
• No product information on this Website constitutes medical advice, dosing guidance, or a recommendation for human or animal use.

Altr is not a medical provider, pharmacy, clinic, or telehealth platform. We do not provide medical, pharmacological, nutritional, or veterinary advice. No information on our website, in our marketing materials, or from our staff constitutes medical advice or a recommendation for any therapeutic, diagnostic, or preventive use.

Our customer service representatives will not, under any circumstances, provide guidance on dosing, reconstitution for human or animal use, injection protocols, stacking protocols for personal use, or interactions with medications or other substances. Requests for such guidance will be declined.

If you have any health condition or question regarding a substance, you must consult a licensed medical professional in your jurisdiction.

5.1 Product Descriptions. Product names, descriptions, structural information, molecular weights, and reference data are provided solely for the purpose of identifying chemical compounds for research. References to research findings or peer-reviewed literature describe scientific studies and do not constitute claims that our products produce any specific effect in humans or animals.

5.2 Pricing. All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct typographical errors, pricing errors, or product description errors at any time, including after an order has been placed. If a pricing error is discovered after payment, we may, at our sole discretion, cancel the order and issue a refund or contact you for confirmation of the corrected price.

5.3 Availability. Product availability is not guaranteed. We reserve the right to limit order quantities, discontinue products, or refuse service to any person at any time, in our sole discretion.

6.1 Order Submission. Placing an order constitutes an offer to purchase. All orders are subject to acceptance by Altr. We may decline or cancel any order, in whole or in part, at our sole discretion, including but not limited to suspected fraud, payment irregularities, jurisdictional restrictions, or any violation of these Terms.

6.2 Payment. Payment must be received in full prior to shipment. We accept the payment methods listed at checkout. By submitting payment information, you represent that you are authorized to use the payment method and that the information you provide is true and accurate. You authorize us, our processors, and our affiliates to charge the payment method for the total amount of your order, including taxes and shipping fees where applicable. Prices are subject to change without notice.

6.3 Order Confirmation. Order confirmations are not order acceptances. An order is accepted only when the product is shipped. We are not liable for any failure to fulfill an unaccepted or canceled order beyond a refund of amounts actually paid.

We ship to addresses within the jurisdictions where we currently operate. Shipping is not available to certain restricted jurisdictions. You are responsible for verifying that the products you order may lawfully be received at your shipping address.

Title and risk of loss pass to you upon delivery to the carrier. Once a package leaves our facility, Altr is not responsible for shipping delays, lost packages, stolen packages, weather-related disruptions, or carrier errors, except to the extent covered by available shipping insurance you elect to purchase at checkout.

You agree to inspect packages upon delivery and report any damage, tampering, or missing items in writing within five (5) days of delivery. Claims received after this window will not be honored.

DUE TO THE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES.

Refunds, replacements, or store credit may be issued, at our sole discretion, only in the following limited circumstances:

• The product was visibly damaged during shipping and the claim is reported within five (5) days of delivery with photographic evidence.
• The product shipped was materially different from the product ordered and the claim is reported within five (5) days of delivery.
• The product failed an independent third-party purity verification, provided you supply the original lot number and a Certificate of Analysis from an accredited laboratory within thirty (30) days of delivery.

No refunds will be issued for products that have been opened, used, reconstituted, transferred outside their original packaging, or stored improperly. Refused, undeliverable, or returned-to-sender packages are subject to restocking fees and original shipping costs.

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms.
• Resell, redistribute, or rebrand products purchased from Altr without express written consent from Altr.
• Make any representation that any product is approved for human use, is a drug, supplement, food, or cosmetic, or has any specific therapeutic effect.
• Use the Services to harass, defame, or threaten any person, or to upload viruses, malware, or other harmful content.
• Reverse engineer, scrape, mirror, or otherwise copy the Services or any product data, except as expressly permitted in writing.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Circumvent, disable, or interfere with security or access-control features of the Services.
• Misrepresent your identity or affiliation, or use automated means to access or scrape the Website.
• Use products in a manner inconsistent with their intended research use.
• Discuss, promote, or engage in any practice of human or animal dosing of products purchased from Altr.
• Market, label, or represent any product purchased from Altr as suitable for human consumption, therapeutic use, or veterinary application.

Violation of any of the above prohibited conduct — in particular any discussion or practice of human or animal dosing — may result in immediate termination of your account, cancellation of pending orders, and a permanent ban from Altr services, at our sole discretion.

All content on the Services — including the Altr name, logo, trademarks, trade dress, product photography, written content, design elements, software, and compilations thereof — is owned by or licensed to Altr and is protected by United States and international intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use in connection with purchasing products. No other rights are granted, and all rights not expressly granted are reserved.

You may not use any Altr trademark, logo, or branded content in any manner that suggests endorsement or affiliation without express written permission.

By creating an account, you consent to receive electronic communications from Altr relating to your account, your orders, and the Services, including transactional emails. These communications are part of your relationship with Altr and you cannot opt out of essential transactional messages while you maintain an active account.

Marketing emails and SMS messages, where offered, require separate opt-in consent and may be unsubscribed from at any time using the link or instructions in the message.

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, store, and share information about you. By using the Services, you consent to the data practices described in the Privacy Policy.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU ASSUME ALL RISK ASSOCIATED WITH THE PURCHASE, RECEIPT, HANDLING, STORAGE, USE, AND DISPOSAL OF PRODUCTS PURCHASED FROM ALTR. PRODUCTS MAY NOT BE STERILIZED, MAY NOT BE PHARMACEUTICAL GRADE, AND HAVE NOT BEEN EVALUATED BY THE FDA OR ANY OTHER REGULATORY AUTHORITY FOR USE IN OR ON HUMANS OR ANIMALS. YOU WAIVE ANY AND ALL CLAIMS AGAINST ALTR ARISING FROM YOUR USE OR MISUSE OF PRODUCTS TO THE FULLEST EXTENT PERMITTED BY LAW.

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ANY WARRANTY THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE.

ALTR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS. ALTR MAKES NO WARRANTY REGARDING ANY PRODUCT'S PURITY, IDENTITY, BIOLOGICAL ACTIVITY, OR SUITABILITY FOR ANY PARTICULAR USE, EXCEPT AS EXPRESSLY SET FORTH IN ANY CERTIFICATE OF ANALYSIS PROVIDED WITH THE PRODUCT.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ALTR OR ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, PERSONAL INJURY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES OR ANY PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ALTR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL ALTR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO ALTR FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

You agree to indemnify, defend, and hold harmless Altr and its officers, directors, members, managers, employees, agents, affiliates, suppliers, and licensors from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of these Terms or any representation or warranty made herein;
• Your access to or use of the Services;
• Your purchase, handling, storage, transfer, use, or disposal of any product purchased from Altr;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any third-party right, including any intellectual property or privacy right;
• Any human or animal use of any product, whether by you or any third party who obtained the product through you;
• Any statements, claims, representations, advertising, marketing, social media content, reviews, testimonials, or promotional materials you create or provide regarding Altr products;
• Any regulatory action, investigation, or enforcement proceeding brought against Altr as a result of your actions.

Altr reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Altr in asserting any available defenses. This indemnification obligation survives the termination of your account and these Terms.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH ALTR THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAYS YOU CAN SEEK RELIEF.

17.1 Agreement to Arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product (a "Dispute") shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small-claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this section.

17.2 Arbitration Procedure. Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as amended by these Terms. The arbitration shall be conducted by a single arbitrator in the English language. The seat of arbitration shall be in the State of Florida, unless you and Altr agree otherwise or unless applicable law requires arbitration in your home jurisdiction.

17.3 Class-Action Waiver. YOU AND ALTR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN CLAIMS OF MORE THAN ONE PERSON OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

17.4 Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@altrbio.co within thirty (30) days of first accepting these Terms. Your notice must include your full name, account email, and a clear statement that you opt out of arbitration. Opting out of arbitration does not opt you out of any other portion of these Terms.

17.5 30-Day Right to Cure. Before initiating arbitration, you must send a written notice of dispute to Altr at legal@altrbio.co describing the nature of the claim and the relief sought. Altr has thirty (30) days from receipt to attempt resolution. If unresolved, either party may then initiate arbitration.

By agreeing to these Terms, you acknowledge that you are waiving your right to a trial by jury and your right to participate in a class action.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, any judicial proceeding to enforce these Terms or an arbitration award shall be brought exclusively in the state or federal courts located in Florida, and you irrevocably consent to the jurisdiction and venue of such courts.

We may suspend, restrict, or terminate your account and access to the Services at any time, with or without notice, for any reason, including any actual or suspected violation of these Terms. Upon termination, your right to use the Services immediately ceases, and the provisions of these Terms that by their nature should survive termination shall survive, including without limitation sections governing intellectual property, disclaimers, limitation of liability, indemnification, arbitration, and governing law.

You may close your account at any time by contacting support@altrbio.co. Account closure does not entitle you to any refund of past purchases.

We may modify these Terms at any time by posting the revised version on our website and updating the "Last Updated" date. Material changes will be communicated by email or by prominent notice on the Services prior to the effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

Altr shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, public health emergencies, supply-chain disruptions, carrier failures, power or telecommunications failures, or other force majeure events.

22.1 Entire Agreement. These Terms, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and Altr regarding the Services and supersede all prior agreements, communications, and understandings.

22.2 Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

22.3 No Waiver. Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative.

22.4 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. Altr may assign these Terms at any time, including in connection with a merger, acquisition, or sale of assets.

22.5 Independent Contractors. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Altr.

22.6 Headings. Section headings are for convenience only and do not affect interpretation.

General Inquiries: support@altrbio.co

Legal Notices & Arbitration Notices: legal@altrbio.co

BY CHECKING THE "I AGREE" BOX, CREATING AN ACCOUNT, OR PLACING AN ORDER, I CERTIFY THAT:

• I am at least twenty-one (21) years of age.
• I have read, understood, and agree to be bound by these Terms of Service and the Privacy Policy.
• I am purchasing products solely for legitimate scientific research and not for human or animal consumption.
• I understand that these products are not approved by the FDA and have not been evaluated for safety or efficacy in humans or animals.
• I understand and agree to the binding arbitration clause and class-action waiver in Section 17.
• I assume all risk associated with the purchase, handling, storage, use, and disposal of these products.